Refund Terms
1. General Principles
These Refund Terms (“Terms”) regulate the conditions under which Users of the Pron8n online course and services (“Service,” “we,” “us,” “our”) may request, receive, or be denied a refund. By purchasing access to the Service, you (“User,” “you,” “your”) agree to these Terms. The objective of this policy is to establish clear, consistent, and transparent rules regarding cancellations and refunds, ensuring fairness for both Users and the Service.
2. Eligibility for Refunds
2.1. Refunds apply exclusively to payments made directly through the official Pron8n platform. Purchases made via third-party resellers, marketplaces, or affiliates are subject to the refund rules of those parties.
2.2. Refunds are limited to the original method of payment. Alternate channels, cash reimbursements, or credits to third parties are not permitted.
2.3. The Service may refuse refunds in cases of fraud, abuse of refund rights, excessive refund requests, or violation of Platform Rules and Terms of Use.
3. Standard Refund Period
3.1. A full refund may be requested within a limited period after the purchase of a course or subscription (“Cooling-Off Period”). Unless otherwise required by applicable law, the Cooling-Off Period is fourteen (14) calendar days from the date of purchase.
3.2. Refunds requested after the Cooling-Off Period may be considered only under Section 5 of these Terms.
3.3. To initiate a refund, the User must submit a request via the official contact form on the website (https://pron8n.cc).
4. Conditions for Full Refund
A User is eligible for a full refund if:
(a) the request is submitted within the Cooling-Off Period;
(b) less than 20% of the course content has been accessed, downloaded, or otherwise consumed;
(c) the User has not received certificates, completion documents, or benefits associated with completion of modules;
(d) the purchase was made for personal, non-commercial use and not on behalf of multiple Users without a group license.
5. Partial or Conditional Refunds
Refunds may be issued partially in the following cases:
(a) access to a substantial part of the course was used, but technical defects prevented continued use and could not be resolved within a reasonable period;
(b) the Service has permanently discontinued a purchased module before its scheduled availability;
(c) subscription-based access was cancelled before renewal, but the User did not utilize the remaining period in whole or in part;
(d) other exceptional circumstances determined by the Service on a case-by-case basis.
6. Exclusions
Refunds will not be provided in the following situations:
(a) completion of more than 50% of the course;
(b) certificates of completion already issued;
(c) downloads of premium resources, templates, or automation files that constitute significant value;
(d) refunds requested due to inability to achieve business results, as outcomes depend on User actions;
(e) User violation of Terms of Use, Platform Rules, or this Policy;
(f) group or corporate licenses, unless specifically provided for in separate agreements.
7. Refund Process
7.1. Users must submit refund requests via the official contact form with identifying information, proof of purchase, and the reason for the request.
7.2. Refund requests will be reviewed within ten (10) business days. Additional documentation may be required to validate the claim.
7.3. If approved, refunds will be processed within thirty (30) business days to the original payment method. Delays caused by payment processors or banks are outside the control of the Service.
7.4. Refund confirmations will be sent electronically to the User.
8. Technical Failures
8.1. If access to the Service is materially disrupted by technical failures attributable to the Company and lasting more than seventy-two (72) hours consecutively, affected Users may request either a partial refund or an extension of access.
8.2. Users must provide evidence (screenshots, error logs, or similar) of the disruption when submitting the request.
9. Subscription and Renewal Refunds
9.1. Subscription payments are billed in advance and are non-refundable once a billing cycle has started, except as outlined in Section 5.
9.2. Users are responsible for cancelling subscriptions before the renewal date. Failure to cancel before renewal constitutes acceptance of continued billing.
9.3. Refunds will not be issued for partial months, unused time, or unused features.
10. Group and Corporate Purchases
10.1. Refunds for purchases made by companies, institutions, or groups are governed by separate contractual terms and not by this general Refund Policy.
10.2. Unless otherwise specified, corporate purchases are non-refundable once access credentials have been issued.
11. Fraud and Abuse Prevention
11.1. The Service reserves the right to deny refunds where fraudulent behavior, multiple refund claims, or abuse of refund requests are identified.
11.2. Abuse includes, but is not limited to, accessing substantial content, downloading premium resources, and then requesting a refund without valid justification.
11.3. Users found abusing refund rights may be banned from further use of the Service.
12. Legal Rights
12.1. Nothing in these Terms excludes or limits statutory rights under applicable consumer protection law.
12.2. Where mandatory law grants Users rights beyond these Terms, those rights shall prevail.
13. Modifications
We may amend these Refund Terms to reflect changes in law, business models, or technical conditions. Updates will be published on the official website. Continued use of the Service after updates constitutes acceptance.
14. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which the Service operates, without regard to conflict-of-law principles.
15. Contact
For questions or refund requests, Users must use the official contact form provided on our website (https://pron8n.cc). No alternative communication channels are accepted for initiating refund requests.
